We met Michael, owner of Adventure Leisure Vehicles at the NEC and impressed with his friendly manner placed an order for a Coachman caravan, in due course travelling to Tebay for the handover.
Michael welcomed us, introduced the staff & encouraged us to relax with a welcome hot drink after our journey.
The handover took place in a separate purposed building, ideal for privacy & shelter & it was completed by Richard in a very competent & friendly manner. At no time were we rushed. The icing on the cake was a complimentary stay on a delightful caravan site. To our surprise, we received 2 telephone calls to ensure all was in order.
We were delighted with our caravan & the welcoming & professionalism of ALV.
On arrival home we discovered an unexpected & unforeseen failure of a component part. ALV, in particular Michael, bent over backwards to resolve this issue. Within a few days, part received & & solution for replacement found at minimal inconvenience to us.
This standard of service, both during & after sales was a revelation. We have bought numerous new caravans from numerous dealers throughout the UK, some good, some really bad & many indifferent once the sale completed. We found this level of service exceptional.
We would like to thank all the staff, but special thanks must go to Michael, Richard & John. A journey to Tebay is one we will happily make again. Highly recommended.
Tolly & Myra.
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