Adventure Leisure Vehicles

Called in to ask a question about our Knaus VanTI 650 MEG Platinum Selection and even though we had not bought it from ADVENTURE LEISURE VEHICLES, they not only answered our question fully but also carried out a minor repair and arranged a factory supplied upgrade to the USB involving a replacement part. They would not take any payment for the repair and both the owner himself and all the staff could not have been more helpful. I know where I will be getting any future habitation checks etc done in future. It was an absolute pleasure dealing with them and they even gave us a lovely coffee whist we waited. They were well stocked with caravans mainly and several motorhomes but expect more motorhomes soon. Highly recommended. We did subsequently have had them do the habitation service on our Knaus 650 MEG which was done quickly and professionally. However the replacement for the originally fitted incorrect USB panel with missing USB sockets was fitted but with only a blank hole where the USB sockets should have been. Not much sense in replacing the panel without fitting the USB’s was there? Whilst there the service manager agreed to contact Knaus about a problem that needed a replacement under warranty. The original supplier had closed down shortly after we bought the vehicle, new, less than a year before and Adventure Leisure Vehicles had agreed to take over the servicing of our motorhome. Knaus refused to replace the item claiming there was evidence of wear and when I saw the e-mail that the service manager had sent I could understand why. He made it clear that we had not purchased the vehicle from them and gave no description of the faulty item or the age of the vehicle and there was no attempt to argue our case. Now I do understand that they may feel no responsibility for our vehicle but as agents for Knaus it was a fairly poor attempt to have warranty work, which they would have been re-imbursed for, done. It was a very minor fault and did not affect the use of the vehicle in any way but it was something that should not have happened in a vehicle less than a year old. We have had the matter seen to elsewhere at our own expense and it’s now fine. It is a wonderful vehicle, probably the best we have ever owned (it’s our seventh motorhome) but we feel let down by this service manager at Adventure Leisure Vehicles who sadly always gave the impression of having a lot to do and not enough time to do it. The gentleman who actually owns the firm is exactly that - a gentleman and most helpful, it’s sad that his service manager doesn’t quite match the same very high standard. Don’t let this put you off using Adventure Leisure Vehicles as they are one of the best and most pleasant motorhome dealerships I have ever dealt with.

We met Michael, owner of Adventure Leisure Vehicles at the NEC and impressed with his friendly manner placed an order for a Coachman caravan, in due course travelling to Tebay for the handover. Michael welcomed us, introduced the staff & encouraged us to relax with a welcome hot drink after our journey. The handover took place in a separate purposed building, ideal for privacy & shelter & it was completed by Richard in a very competent & friendly manner. At no time were we rushed. The icing on the cake was a complimentary stay on a delightful caravan site. To our surprise, we received 2 telephone calls to ensure all was in order. We were delighted with our caravan & the welcoming & professionalism of ALV. On arrival home we discovered an unexpected & unforeseen failure of a component part. ALV, in particular Michael, bent over backwards to resolve this issue. Within a few days, part received & & solution for replacement found at minimal inconvenience to us. This standard of service, both during & after sales was a revelation. We have bought numerous new caravans from numerous dealers throughout the UK, some good, some really bad & many indifferent once the sale completed. We found this level of service exceptional. We would like to thank all the staff, but special thanks must go to Michael, Richard & John. A journey to Tebay is one we will happily make again. Highly recommended. Tolly & Myra.

Friendly, efficient staff and knowledgeable technical team. No pressure sales pitch. We found an Eriba tourer that was just right for us and had great fun with it over 3 months in the summer. The handover by Ernie was very thorough and fun. We love the sturdy bike rack on the A-frame that is built to take our heavy e-bikes. Excellent customer service throughout, especially when we had a problem with the awning. This was taken seriously and investigated. We love our new Walker awning, which performed brilliantly in the heavy rains and strong winds this summer. A big thank you to Michael, Phil and the team.

The bathroom refurbishment of our secondhand Hymer was professionally done and just under the quote made. Many thanks to the dedication of Kevin in finding the spare parts and Callum who showed off his expert skills in fitting them. Lovely people to deal with and the team at ALV should be proud of their business. Well done guys.

Adventure leisure staff are fantastic. We had a problem with our camping car, and although they were snowed under with work, they fit us in and got us back on the road. Great service. We had time to look around at the caravans and motorhomes.